Client information has historically been difficult to manage and maintain and this is usually because it is stored in different ways, due to its nature, by different areas of the business. A CRM system primarily addresses this issue and facilitates consolidation of disparate information across the business.

Microsoft Dynamics CRM is a specifically designed Customer Relationship Management system which is fast, flexible and user friendly. With sales, marketing and service capabilities that integrate with MS Office and MS Outlook, this business system manages the whole sales and marketing process from contacts through to marketing campaigns, to leads through to closure, bringing all relevant information together, allowing organisations to gain a deeper understanding of their market, competition and customers.

Our CRM Solution incorporates expertise in strategic marketing and sales to assist in the definition of structure, a Microsoft Certified Business Management Solutions Specialist and Professional with extensive experience in configuration, a dedicated Project Manager and a trainer who can tailor and deliver a specific programme.
A solution that ensures individuals and departments collaborate to drive measurable results and maximise the return on investment.

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Microsoft’s own Enterprise Project Management solution (EPM) which sits within an organisation and benefits any business sector that needs to standardise and communicate a governance framework. EPM is an end to end solution that can assist organisations to gain control and visibility across all types of operations, which in turn enhances the decision making process, improves alignment with the overall business strategy, maximises resource utilisation and measures and increases operational efficiency.

Our EPM Solution incorporates expertise in Project Management and business systems integration. We also have the capability of tailoring and delivering a specific training programme. A solution that gives more control within a business whilst improving operational efficiency.

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ConnecX    - Online Community Management System

This secure and cost effective web portal has been designed and developed to attract, engage and efficiently manage online member/customer communities ultimately driving revenue.
ConnecX manages data and allows information to be shared in an interactive manner by a shared community. It is built on a proven globally utilised content management framework enabling functionality to be added with minimal risk.

With its integrated suite of functions including public community calendar, directory with sort and search, newsletters and mailing lists, surveys and archiving; it enables communities to advertise or submit and share relevant information to a targeted audience. This solution has a comprehensive event management module incorporating full event administration functionality, an online booking system with an integrated payment gateway and has the ability to link speakers into events whilst building a catalogue of biographies and pictures.
ConnecX facilitates the development of relationships, management of focused groups, drives online advertising revenue and delivers increased efficiency in managing all interactions within the online membership.

Our solution incorporates the services of web design and development and expertise in business systems integration. A solution that builds online communities that can be easily managed from one centralised source.

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Web Timesheet

An automated business system developed by Replicon, that records time, in a fast and accurate way, benefiting any service business whose fees are qualified by the number of hours worked.

As a web based package with its simple dynamic interface, this easy to use time tracking application ensures fast, accurate time and expense entries by employees. With the addition of automatic email reminders and compliance reporting for managers, this package is completely customisable to meet individual business requirements and would benefit any business offering time billed services.

Web Timesheet allows for two way integration with MS Project offering a comprehensive web based project management and time sheeting solution.

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MenuCare

A Business System specifically developed by MenuOptions based on many years of consulting and research in the health and aged care sectors. Due to an extremely flexible design, that allows the software to be configured to specific requirements and integrated into a clients existing business process, MenuCare can also deliver significant benefits to any hospitality or catering operation.

This dynamic application is an automated menu system that has been developed in partnership with leading catering and Allied Health professionals to improve service levels whilst reducing cost through improved process efficiency and minimisation of food wastage.

MenuCare is a flexible catering solution that integrates with other clinical, patient and client management systems and facilitates the implementation of a structured business process which drives efficiency. It is fully auditable facilitating the management of risk and ensuring compliance.

The Department of Health and Ageing states: a patient/resident must be supplied with meals that meet medically assessed dietary requirements at no additional cost to them, whether health or financial. Proactively implementing an efficient system that has the ability to manage allergy and dietary requirements reduces the unnecessary pressure on resources and compliance becomes a more simple process.

There are a number of key benefits that will be achieved on implementation which include: Cost management comparable to at least 10-20% reduction in food costs; Risk management through improved control of individual allergy and dietary requirements; Standardisation and benchmarking; Improved employee efficiency; Simplicity – adherence to compliance and other business processes; Increased satisfaction.

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